Agency Health Department

Contractor Cue Health Inc.

SWIFT Contract Number 221591

Project Name Minnesota COVID-19 Telehealth Test-to-Treat 2022

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: The purpose of the contract was to provide a comprehensive COVID-19 Telehealth Test-to-Treat program for all Minnesotans. Services will be available without regard to individuals’ insurance status and to ensure individuals with barriers such as transportation, distance, or mobility issues can access the most appropriate COVID-19 therapeutics, particularly oral antivirals, if they test positive for COVID-19. This service provided telehealth consultation and drug delivery to people who reside in Minnesotans.

Project Duration

Start Date Mon, 11/28/2022 - 00:00

Original end date Wed, 02/15/2023 - 00:00

Actual end date Wed, 05/22/2024 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $700000

Amendments $2321000

Contract total $3021000

Did project finish within budget? Yes

What was the funding source? State Funding

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) N/A

Evaluator Name Erin McLachlan

Evaluator Email Address Erin.McLachlan@state.mn.us

Evaluate the contractor's timeliness Contractor stood up the basic service quickly and later added additional functionalities. Timelines for additional features were somewhat slower than expected but reasonable.

Evaluate the contractor's quality Quality of service was good. Some technical and customer service issues but communications with the contractor were excellent.

Evaluate the contractor's cost
Costs fit within the budget provided.

Evaluate the contractor's overall performance Contractor fulfilled the terms and scope of work of the contract all the way up to the dissolution of the corporation. The project team engaged with MDH was very satisfactory, and the Telehealth T2T service resulted in 7,850 consultations and 6,395 prescriptions for oral antivirals.

Would you engage the contractor's services again? No

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): Contractor abruptly ceased operations ahead of the end of contract date with no notice, thus terminating the contract and resulting in loss of service.

Please rate the overall experience with the contractor 4 - satisfied