Agency Public Safety Dept

Contractor Virteva

SWIFT Contract Number B54240

Project Name Microsoft System Center Operations Manager (SCOM)

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: The Minnesota Bureau of Criminal Apprehension Minnesota Justice Information Services (MNJIS) requires Microsoft System Center Operations Manager (SCOM) expertise to review its existing Microsoft SCOM implementation, make recommendations for tuning and extending its current implementation, assist in further configuration and implementation, and provide knowledge transfer to BCA MNJIS Network Operations staff.

The mission of the BCA is to protect Minnesotans and all who visit our state by providing services to prevent and solve crimes in partnership with law enforcement, public safety and other criminal justice agencies. The MNJIS division supports the mission of our criminal justice partners, namely through facilitating access and the exchange of information between sources of criminal justice data. The Microsoft System Center Operations Manager implementation will provide information and alerting to ensure the timely and reliable delivery of information services to our criminal justice partners.

Project Duration

Start Date Mon, 03/21/2011 - 00:00

Original end date Thu, 06/30/2011 - 00:00

Actual end date Thu, 06/30/2011 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $35000.00

Amendments {Empty}

Contract total $35000.00

Did project finish within budget? Yes

What was the funding source? State

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Kurt Augustin

Evaluator Email Address kurt.augustin@state.mn.us

Evaluate the contractor's timeliness Work by consultant was completed on time with marginal quality.

Evaluate the contractor's quality Quality of Virteva and assigned technical resource was below average.
Engagement did not meet expectations.

Evaluate the contractor's cost Cost was reasonable relative to other resources with similar skills and abilities.

Evaluate the contractor's overall performance Overall performance was below average. Resource assigned was not always available to work on tasks and assignments as needed. Resource Manager had difficulty keeping qualified consutlant on project. Consultant's technical skills with Microsoft SCOM were average at best.

Would you engage the contractor's services again? No

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): {Empty}

Please rate the overall experience with the contractor 2 - dissatisfied