Agency Veterans Affairs Dept

Contractor Mod and Company, LLC

SWIFT Contract Number 233257

Project Name MDVA Advertising Agency

Project Number (if applicable) {Empty}

Summarize purpose of the contract, including why it was necessary: Full-Service Advertising Agency/Paid Media Buyer to plan and execute multiple advertising campaigns throughout the state of Minnesota that will increase visibility of MDVA programs and services and support the achievement of goals for priority initiatives, such as ending Veteran homelessness or preventing Veteran suicide.

Project Duration

Start Date Tue, 07/25/2023 - 00:00

Original end date Sun, 06/30/2024 - 00:00

Actual end date Sun, 06/30/2024 - 00:00

Did project finish on time? Yes

Total billable hours utilized (if applicable) {Empty}

Contract Amounts

Original contract: $250000.00

Amendments $249999.99

Contract total $499999.00

Did project finish within budget? Yes

What was the funding source? State Funds

Is this a sole source contract? No

If this was a single source contract, explain why the agency determined there was only a single source for the services (if applicable) {Empty}

Evaluator Name Anne Sonnee

Evaluator Email Address anne.sonnee@state.mn.us

Evaluate the contractor's timeliness Inconsistent overall, not usually timely with new requests for advertising campaigns; got better toward the end.

Evaluate the contractor's quality OK not usually an issue; one situation when incorrect ad copy was published.

Evaluate the contractor's cost Ok but very late invoicing and confusing invoicing at the end. Sent additional invoices for their error on not charging correctly in the first place.

Evaluate the contractor's overall performance Difficult to work with, unsure of the role/value added for some Mod staff on our weekly meetings. Not professional on some logistics like not having a project intake form (we had to create it). Some tension between their staff and our staff. Not as customer-service oriented as expected. A few media reached out to us as they had not been paid promptly by Mod.

Would you engage the contractor's services again? No

Describe any negative action taken during the duration of this contract (i.e., termination, pursuit of suspension, etc.): Asked them to comp ads that were placed and had incorrect information, and they did comp them.

Please rate the overall experience with the contractor 2 - dissatisfied